We’d love to hear from you. Our cosmetic concierges are always here to guide your ritual.
Cape Town
Monday - Thursday 09:00 - 15:30
Friday 8:00 - 12:00
Weekends and Public Holidays - Closed
(please allow us 24-36 hours to get back to you)
We want you to love every purchase. If you’re not completely satisfied, you may return eligible unused items in their original packaging within 07 days of receiving your order. Due to hygiene reasons, beauty and personal care products cannot be returned once opened or used. If your item arrives damaged or incorrect, please contact us as soon as possible and we’ll make it right.
We aim to dispatch all orders as quickly as possible. Standard delivery within South Africa typically takes 3–5 business days, depending on your location. You’ll receive a confirmation email once your order has been shipped. Delivery times may vary during promotional periods or public holidays
As soon as your order is dispatched, we’ll send you an email with your tracking number and courier details. Simply use the tracking link provided to follow your parcel’s journey right to your door. If you haven’t received your tracking information, our team is happy to assist.
We’re always here to help! If you have any questions about your order, products, or anything else, you can reach our friendly customer support team through the details listed on our get in touch page.
Yes! We’re constantly discovering exciting beauty and wellness brands from around the world. Keep an eye on our website and social media to see what’s arriving next.
We offer free standard shipping on all orders of R700 or more within South Africa. For orders below R700, a shipping fee will be calculated at checkout based on your delivery location. Simply add your favourite beauty essentials to your cart, and if your order qualifies, free shipping will be applied automatically.
